2001-2004: English market crossover
Laundry Service, Shakira's first English album (2001).In 2001, upon the success of ¿Dónde Están Los Ladrones?, Shakira began working on a crossover album to the English language. Collaborating with Gloria Estefan, Shakira wrote and recorded English versions of the tracks from ¿Dónde Están Los Ladrones?. However, Shakira later decided against using translations of older songs for the album and worked for over a year on new material for the album. The result was Laundry Service. Although it was created for the intent of selling to an English language market, the rock and Spanish dance-influenced album also featured four Spanish songs, including "Que Me Quedes Tú" (I Hope You Stay With Me). Some critics claimed that Shakira's English skills were too weak for her to write in it, but Laundry Service was a success, with more than 13 million sales worldwide, yielding the worldwide hit "Whenever, Wherever" and singles "Underneath Your Clothes" (a Canadian number-one), "Te Dejo Madrid" (I Leave You Madrid), "Objection (Tango)", and "The One". The album and its singles helped to establish Shakira's musical presence in the mainstream North American market.
In 2002, Shakira also released her Spanish greatest hits volume Grandes éxitos. A DVD and ten-track compilation album called Live & Off the Record, was also released in 2004 reaching sales of 3 million CDs worldwide, commemorating Shakira's 2002-2003 world tour, the Tour Of The Mongoose.
In September 2002, Shakira won the now-defunct International Viewer's Choice Award at the MTV Video Music Awards with "Suerte". In October of that year, she won 5 MTV Video Music Awards Latin America for Best Female Artist, Best Pop Artist, Best Artist—North (Region), Video of the Year (for Suerte), and Artist of the Year. At Aerosmith's MTV Icon in 2002, Shakira performed "Dude (Looks Like A Lady)". Also in 2002, Shakira joined the likes of Celine Dion, Anastacia, Cher and The Dixie Chicks for VH1 Divas Live Las Vegas.